Shipping Policy

Effective date: August 9, 2026

At d1racquets.com, we aim to process and ship your order quickly and reliably. This Shipping Policy explains our processing times, delivery options, and important information about shipping within Canada and internationally.

Order processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or Canadian holidays will begin processing on the next business day. During product launches, sales events, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will contact you using the email address provided at checkout.

Orders cannot usually be changed or cancelled after they have entered the shipping process. Please contact us as soon as possible at info@d1racquets.com if you need to make a change.

Shipping within Canada

We ship to most Canadian provinces and territories. Available shipping options and delivery estimates are displayed at checkout based on your location, order size, and selected service.

Estimated delivery times are:

• Standard shipping: 1–7 business days
  

• Remote or rural locations: Delivery may require additional time.

Delivery estimates begin after your order has been processed and are not guaranteed. Weather, carrier delays, address errors, peak seasons, and other circumstances outside our control may affect delivery times.

Shipping rates

Shipping fees are calculated at checkout based on the delivery address, package size, order weight, and selected shipping service.

We may offer free or discounted shipping on qualifying orders from time to time. Any applicable conditions, such as minimum order values or eligible regions, will be shown during the promotion.

Tracking

When your order ships, we will send a confirmation email containing tracking information, if available.

Tracking information may take up to 24–48 hours to become active after the carrier receives the package. Please check the tracking link first for the latest delivery status.

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around your property and with household members or neighbours.

2. Contact the shipping carrier directly.

3. Contact us at info@d1racquets.com if the package remains missing.

We will assist with carrier investigations where possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for the original shipping charge, return shipping costs, and any additional cost required to resend the package.

Please contact us immediately if you notice an error in your shipping address.

Damaged packages

Please inspect your package when it arrives. If your order appears damaged, take photos of the packaging and products before opening or using them, then contact us at info@d1racquets.com within 48 hours of delivery.

We may request photos, order details, and other information needed to submit a claim with the carrier or arrange an appropriate resolution.

Missing or delayed packages

If your package has not arrived within 3 business days after the estimated delivery date, contact us at info@d1racquets.com  with your order number.

Carrier investigations may take several business days. We will work with the carrier to locate the package and determine the next steps.

Split shipments and out-of-stock items

If your order contains products with different availability dates, we may ship items separately. You will receive tracking information for each shipment when available.

If an item becomes unavailable after your order is placed, we will contact you to discuss the available options, which may include waiting for restock, selecting an alternative product, or receiving a refund for the unavailable item.

Contact us

For shipping questions, please contact:

d1racquets.com
Email: info@d1racquets.com

This Shipping Policy should be read together with our Refund Policy and Terms of Service.