FAQ

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders over $150 within Canada (before taxes and after discounts).

Q: When will my order be shipped?
A: Typically, your order will be shipped within 2-3 business days. During periods of high demand, processing time may take longer.

Q: Are there any additional shipping charges?
A: Orders containing oversized or heavy items may incur additional shipping charges based on weight and dimensions. If applicable, these fees will be communicated at checkout or via email.

Q: Can I cancel my order?
A: Orders can be cancelled only while still processing and may be subject to a cancellation surcharge.
Once an order is processed or in transit, it cannot be cancelled.

The store reserves the right to update shipping policies and procedures at any time.